Looking On The Inside
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
So over the past few weeks it seems I've been on a plane quite a bit. And as you know I am a people watcher. It provides me with quite a bit of content for the newsletter.
Yesterday on the flight into Dallas from Albuquerque there were several delays, all due to weather in Dallas. Thunderstorms actually, which caused my flight to wait on the tarmac in Albuquerque for about an hour.
Delay #1.
Once we arrived to DFW airport, due to all of the other flights being delayed we had to wait for 35 other planes to push away form the gates before we could taxi to our gate and deplane.
Another hour - Delay #2.
Whilst on the tarmac in Dallas we were receiving updates fromthe captain as to our status in line. One gentleman was apparently not listening and when he requested his personal update he did so in a manner that defies explanation.
The stewardess, flight attendant, or whatever term is being used today, was polite and courteous. She addressed the man's question, asked if there was anything else and walked away.
Without a hint or a warning of any kind he flew into a tirade against the woman claiming that she was ignoring him and how could he be treated in such a manner.
She returned and apologized for any misunderstanding then asked if he would repeat his question. He would not.
He simply continued to barrage her with insults and negativity that was in my not so humble opinion, totally uncalled for.
One of the saddest aspects of this story was that his son was watching this entire drama play out. THEN he told his son, "If you want to get people to answer treat you right, THAT is how you do it!"
Wow, needless to say I was astounded.
In actuality, nothing had changed. She answered the same question he asked the first time without all the chaos. Yet somehow this guy felt disrespected. Humph.
My quick take on the situation is this; the guy does this all the time.
Why?
Because he doesn't respect himself, that's why.
His self-concept is so poor, so low that he projects it out to the world. Even when people are courteous and professional (in the case of the stewardess) he can't see it or feel it.
Not because he's not capable, but because he won't allow himself to have that experience. If he wants a better experience, he's got to raise his self-concept.
"Who you are speaks so loudly I can't hear what you are saying." - unknown
Remember those words. It's important to create the changes you want internally, before you realize them externally.
Until next time, Show Up, Suit Up & Step Up!
Best of Success,
David Martin
EmpowerMax PCS, Inc.
info@empowermax.com
The Performance Zone
So over the past few weeks it seems I've been on a plane quite a bit. And as you know I am a people watcher. It provides me with quite a bit of content for the newsletter.
Yesterday on the flight into Dallas from Albuquerque there were several delays, all due to weather in Dallas. Thunderstorms actually, which caused my flight to wait on the tarmac in Albuquerque for about an hour.
Delay #1.
Once we arrived to DFW airport, due to all of the other flights being delayed we had to wait for 35 other planes to push away form the gates before we could taxi to our gate and deplane.
Another hour - Delay #2.
Whilst on the tarmac in Dallas we were receiving updates fromthe captain as to our status in line. One gentleman was apparently not listening and when he requested his personal update he did so in a manner that defies explanation.
The stewardess, flight attendant, or whatever term is being used today, was polite and courteous. She addressed the man's question, asked if there was anything else and walked away.
Without a hint or a warning of any kind he flew into a tirade against the woman claiming that she was ignoring him and how could he be treated in such a manner.
She returned and apologized for any misunderstanding then asked if he would repeat his question. He would not.
He simply continued to barrage her with insults and negativity that was in my not so humble opinion, totally uncalled for.
One of the saddest aspects of this story was that his son was watching this entire drama play out. THEN he told his son, "If you want to get people to answer treat you right, THAT is how you do it!"
Wow, needless to say I was astounded.
In actuality, nothing had changed. She answered the same question he asked the first time without all the chaos. Yet somehow this guy felt disrespected. Humph.
My quick take on the situation is this; the guy does this all the time.
Why?
Because he doesn't respect himself, that's why.
His self-concept is so poor, so low that he projects it out to the world. Even when people are courteous and professional (in the case of the stewardess) he can't see it or feel it.
Not because he's not capable, but because he won't allow himself to have that experience. If he wants a better experience, he's got to raise his self-concept.
"Who you are speaks so loudly I can't hear what you are saying." - unknown
Remember those words. It's important to create the changes you want internally, before you realize them externally.
Until next time, Show Up, Suit Up & Step Up!
Best of Success,
David Martin
EmpowerMax PCS, Inc.
info@empowermax.com
The Performance Zone
posted by David Martin at 5:41 PM
0 Comments:
Post a Comment
<< Home